Terms and Conditions

Welcome to Sterling Veterinary Clinic. These Terms and Conditions outline the rules and regulations for the use of our veterinary services and website. By accessing or using our services, you agree to comply with and be bound by these terms.

1. Services Provided

Sterling Veterinary Clinic offers comprehensive healthcare for small and large animals including:

\n
• Medical consultations and treatments
\n
• Surgical procedures
\n
• Diagnostic imaging
\n
• Pet wellness and vaccination services
\n
• Emergency care
\n
• Dental care
\n
• Nutritional counselling
\n

All services are provided by qualified veterinary professionals adhering to industry standards.

2. Appointment and Treatment

Appointments should be made in advance where possible. Emergency cases will be handled according to urgency and availability.

We reserve the right to refuse treatment or services in cases where it is deemed unsafe or inappropriate for the animal or clinic staff.

3. Client Responsibilities

Clients must provide accurate and complete information regarding their pet’s health, history, and current condition.

It is the client’s responsibility to follow all care instructions and recommendations provided by Sterling Veterinary Clinic.

4. Payment Terms

Payments should be settled promptly upon receipt of the invoice. We accept payment methods as specified at the clinic.

Failure to pay outstanding balances may result in restriction of further services.

5. Limitation of Liability

Sterling Veterinary Clinic will provide veterinary care in accordance with accepted professional practices. However, we cannot guarantee specific outcomes for treatments or procedures.

The clinic is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

6. Privacy and Data Protection

All personal and animal health information collected during your interactions with Sterling Veterinary Clinic will be handled confidentially and in compliance with applicable data protection laws.

7. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes when possible.

8. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom.

9. Contact Information