['Privacy Policy for Sterling Veterinary Clinic\n\nAt Sterling Veterinary Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how our online platform collects, uses, stores, and protects your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.\n\n1. Information We Collect\n\nWe collect personal information that you voluntarily provide when using our online platform or receiving our veterinary services. This information may include:\n\n- Your name, address, phone number, and email address \n- Pet details such as species, breed, age, medical history, and health records \n- Appointment dates and services requested \n- Payment and billing information \n- Communication records including inquiries and feedback \n\nWe also collect technical information automatically when you visit our online platform, including IP address, browser type, and browsing behavior, to enhance user experience.\n\n2. How We Use Your Information\n\nYour personal information is used to:\n\n- Provide veterinary services and support relevant to your pet’s health and wellness \n- Schedule and manage appointments and follow-up care \n- Process payments and billing for services rendered \n- Communicate important information regarding your pet’s health, appointments, and clinic updates \n- Comply with legal and regulatory requirements \n- Improve our online platform and services by analyzing usage patterns \n\nWe do not use personal data for marketing without your explicit consent.\n\n3. Legal Basis for Processing\n\nWe process your personal data based on the following legal grounds:\n\n- To perform a contract or take steps before entering a contract with you (e.g., providing veterinary services). \n- To comply with legal obligations, such as keeping health records and reporting certain information to authorities. \n- With your consent for any additional purposes such as marketing communications. \n- For our legitimate interests, provided they do not override your fundamental rights and freedoms.\n\n4. Data Sharing and Disclosure\n\nSterling Veterinary Clinic does not sell or rent your personal information to third parties. We may share your data with:\n\n- Veterinary specialists, laboratories, or diagnostic centres involved in your pet’s care \n- Service providers who support our operations (e.g., billing services, IT support), subject to confidentiality agreements \n- Regulatory authorities when required by law or for public health purposes \n\nAll data shared is protected under confidentiality obligations and secure handling procedures.\n\n5. Data Retention\n\nWe retain your personal information for as long as necessary to provide our services and comply with legal obligations. This typically includes keeping health records for a minimum period as mandated by veterinary practice regulations and UK law. When data is no longer needed, we ensure it is securely deleted or anonymized.\n\n6. Your Rights\n\nUnder GDPR and related data protection laws, you have the following rights regarding your personal data:\n\n- Right to access the data we hold about you \n- Right to correct any inaccuracies or incomplete information \n- Right to request erasure of your personal data where applicable \n- Right to restrict or object to certain processing activities \n- Right to data portability, allowing you to obtain a copy of your data in a common format \n- Right to withdraw consent at any time, where processing is based on consent \n- Right to lodge a complaint with a relevant data protection authority \n\nTo exercise these rights, please contact us at our physical address listed below.\n\n7. Security of Your Data\n\nWe implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Our staff are trained to handle data confidentially, and we regularly review our security policies and procedures.\n\n8. Cookies and Tracking Technologies\n\nOur online platform may use cookies and similar tracking technologies to enhance functionality and user experience. You have the option to manage cookies through your browser settings. These technologies do not collect personally identifiable information without your consent.\n\n9. Children’s Privacy\n\nOur services and online platform are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that such data has been collected, it will be deleted promptly.\n\n10. Changes to This Privacy Policy\n\nWe may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our online platform with the date of revision.\n\nContact Information \nIf you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by mail at:\n\nSterling Veterinary Clinic \n47 Kensington Road \nHighgate, London, Greater London \nN6 5DA \nUnited Kingdom\n\n---\n\nThank you for trusting Sterling Veterinary Clinic. We value your privacy and are dedicated to safeguarding your personal information as part of our commitment to quality veterinary care.', 0.0016200000000000001, 'gpt-4.1-mini']